Depending on the size of the company, sufficient staff can be made available for IT support. The focus of the IT department, however, is rarely on solving the problem for the individual employee. However, failures due to disruptions in work processes and their consequences are underestimated. If resources for the support are missing in different areas, an external support can be used. In the three service levels, we offer our customers professional support and rapid solutions to the individual problems of each employee.
1st Level Support
problem identification ticketing client support Solutions of application problems
2nd Level Support
Unresolved Tickets from 1st Level Support Malfunctions in operating procedures Repair of equipment in the repair center (Lenovo, HP & Fujitsu) server maintenance backups Security & Privacy data maintenance process optimisation
3rd Level Support
Unresolved tickets from 2nd level Ticket transfer to manufacturer