Depending on the size of the company, sufficient staff can be made available for IT support. The focus of the IT department, however, is rarely on solving the problem for the individual employee. However, failures due to disruptions in work processes and their consequences are underestimated. If resources for the support are missing in different areas, an external support can be used.
In the three service levels, we offer our customers professional support and rapid solutions to the individual problems of each employee.
Unresolved tickets from 2nd level
Ticket transfer to manufacturer